SHIPPING & RETURNS

SHIPPING 

  • We offer FREE 5-10 business day shipping on all domestic orders.
  • Shipping to Canada is offered, a flat rate $20 will be charged for each order.
  • At this time, we only ship to the United States & Canada.
  • Orders are processed within 24hrs of receiving confirmation emails M-F, orders placed on weekends or holidays will be processed the following business day.
  • Incorrect Address: If the address you provide is undeliverable due to a mistake, you will be responsible for an additional $12 flat fee for postage needed. Contact us through our support email and we will work on correcting this issue for you. 

RETURN POLICY

If your product arrives and does not meet your expectations, you have 14 days from the date your product was delivered to begin your return for a refund or for an exchange. To begin this process please take the following steps to get your return or exchange moving as quickly as possible. We will only accept and process returns/exchanges which have followed the instructions below:

  • Products may not have been worn or used outside the first try on and all tags must still be on the garment if applicable to qualify for a return/exchange. 
  • Customers are responsible for return shipping unless the item was damaged or defective upon receipt and we were notified about it within 5 business days. 


  • RETURNS

    1. Online returns are super easy! CLICK HERE to begin your Return Process.  

    Follow the instructions in the Return Center to return your item(s) by one of the following methods:

    • Ship with a returns label for your convenience.
    • Ship with any courier of your choice. If you choose this return method please ship to the following address.
    Shop Detre
     1349 South 500 East Unit 218
    American fork, UT 84003
    After submitting your online return you will receive a return label via email. You will also receive your RETURN AUTHORIZATION NUMBER ( RMA #), as well as return instructions for your return depending on the above return method you chose.

    Now, Let's make sure we get your return issued effortlessly!  If you misplace your return packing slip then please write your RMA Number and Order Number on a piece of paper instead. If we do not receive your RMA Number we cannot process your return. 

    If you are choosing to use our return label to ship your return, an $12 shipping label fee will be deducted from your refund amount. This only applies if you use the return label that is sent to you.

    1. Return your item(s) as directed in the email for the return method you chose.

    *​Please note: we reserve the right to refuse any return if it was returned to us damaged and we were not contacted about it within 5 business days of its delivery date.​​

    1. You will be notified once your return has been processed and refunded to the requested method of payment. Typically within 5 business days of arrival to us. 

    *Please note: if you are returning, just the product cost will be refunded, minus the shipping return cost if using our return label.

     

    EXCHANGES

    We want you to LOVE the piece you bought so we do offer free exchanges! Since these are drop collections we have limited styles and sizing available. Please contact us below and we will work with you on the best plan to make sure you have the best options! 

    hello@shopdetre.com